Residential.com (Privacy Policy)

Last Updated: July 1, 2019

Protecting your private information is our priority. In order for our products and services to function properly, we need to collect and use certain Personal Information and Technical Data (collectively Information). We want you to understand what Information we collect and how it is used. This Privacy Policy explains the Residential.com (“Residential”) privacy practices related to your use of our Website and Mobile Application (the “App”). As used in this Privacy Policy, Residential includes Zip Brands LLC and its subsidiaries and affiliates.

Collection of Your Personal Information

We have configured our Services so that the use of personal data is kept to the minimum necessary, and we also adopted reasonable safeguards and technical and organizational measures in order to protect the rights of data subjects and to ensure that, by default, only Personal Data which are necessary for us to provide our Services and conduct our business is collected.

Residential may collect personal data and other information from you, such as:

Personal Data That You Provide Through the Website or App: We collect Personal Data from you when you voluntarily provide such information such as when you register for access to the Services, use certain Services, contact us with inquiries or respond to one of our surveys. Such information may include, without limitation, the name, email address, telephone number, contact information, or personal preferences for you or any call or message recipient for whom you input information into the Services, and may also include payment information or any other information submitted by you or any user through the Services. Wherever Residential collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Residential and the authorized third parties referred to herein.

Passive Information About Your Device, Visit, or Use of the Services: This may include, but is not limited to, the date and time of your visit or use of the Residential Website or App, the length of your visit or use, the specific web pages you visited, your IP address, the type of web browser and operating system used, the address of any website that directed you to the Services, information about your mobile device and carrier used to access the Services, and any applicable unique identifiers for you or your device.

If you purchase Residential's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Residential's public message boards, this information may be collected and used by others.

Cookies

Cookies are small files that we, or others, send to and store on, or with, your computer so that your computer, browser, mobile app or other application can be recognized as unique the next time you access, visit, use or otherwise take advantage of the Website or App. Cookies may also reflect demographic data pertaining to you or other data linked to information you submit. One use or consequence of cookies is to enable you to receive customized ads, alerts, content, services or information. You are always free to decline any cookies we use by adjusting the settings of your browser, as your browser may permit; however, some products, services or features might not be available or operate properly if cookies are not enabled. Some of our advertisers and third-party service providers may also utilize their own cookies.

In addition, we, our service providers and others sometimes use data-gathering mechanisms on the Website and App, including without limitation “web beacons”, “clear GIFs”, “pixels” and/or “tags”. These perform statistical and administrative functions, such as measuring site and page traffic, verifying advertising paths, better understanding user interests and activity, gathering related information (such as information relating to a particular browser, device or I.P. address) and positioning images, and typically do so without detracting from your online experience. Such mechanisms are not necessarily designed to collect Personal Information.

In addition, if you have provided your email address, we might use a non-human unreadable form (or “hash”) of your email address to deliver, or facilitate delivery of, relevant advertisements and information to you on or by way of the Website or App or on or by way of other websites or media, including, for example, popular social media sites and features.

Use of Your Personal Information

Residential uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. Residential collects and uses your personal information in order to provide you with the Services, to manage, conclude and process commercial transactions concerning the supply of our Services to you, and conduct internal operations (including troubleshooting, data analysis, testing, research and service improvement).

Residential may also use this information to inform you of other products or services available from Residential and its affiliates. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. Note however that as the user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

If Residential intends to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Sharing Information with Third Parties

Residential does not sell, rent or lease its customer lists to third parties. However, there are certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Partners. Residential may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Residential may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Residential, and they are required to maintain the confidentiality of your information.

Related Companies. We may share your Personal Data with any Residential employee, subsidiary, holding company, associated company, affiliate of, or companies controlled by or under common control with Residential or Zip Brands LLC.

Agents, Consultants and Related Third Parties. Residential may hire outside companies, agents, or contractors who perform services on our behalf, such as companies that personalize our web pages or application, analyze our website/application or usage information, process payments or credit card transactions, fulfill or ship orders, collect debts, analyze or enhance the data collected by the Services (including user’s interaction with the Services), or otherwise assist Residential in better serving the Services' users. In these instances, we will only provide Personal Data that is necessary for them to perform their specific function.

Legal Requirements. Residential may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Residential or the Website or App; (b) protect and defend the rights or property of Residential; and/or (c) act under exigent circumstances to protect the personal safety of users of Residential, or the public.

Right to Withdrawal Consent

You are always entitled to withdraw, at any time, your consent to the collection and processing of your Personal Data. The preceding will not affect the lawfulness of collection and processing based on consent before the withdrawal. If you chose not to provide any Personal Data, you may not be able to use certain Services.

Deletion of Your Personal Data and Third Party Information

Please be advised that we have no control over data that may be captured by third parties through your use of the Services, including but not limited to your carrier, internet service provider, Apple, and third-party vendors we may rely on to perform the services, except that we will not disclose Personal Data to third parties other than as permitted in this Privacy Policy.

If you would like to delete your entire account history, please contact us via email at termsofuse@residential.com.

Links

This Website and App may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites or web applications not operated or controlled by Residential. We encourage our users to be aware when they leave our Website or App and to read the privacy statements of any other web application that collects personally identifiable information.

Security of Your Personal Information

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Website or App cannot be guaranteed. Therefore, you should take special care in deciding what information you send to us or transmit via the services.

Children Under 13

Residential’s Terms of Service prohibit use of the Website or App or Services by children under the age of 13. Residential does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not use or submit any Personal Data through the Website or App. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to use or provide Personal Data on this Website or App. If you have reason to believe that a child under the age of 13 has provided Personal Data to Residential through this Website or App, please contact us, and we will endeavor to delete that information from our databases.

Users from Outside the United States

The Services are hosted in the United States and the user of the Services is governed by United States law. If you are using the Services from outside the United States, please be aware that your Data may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Services, you consent to your Data being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

Changes to this Privacy Policy

Residential reserves the right to update, in full or in part, this Privacy Policy from time to time to ensure compliance with new laws and regulations that govern protection of personal data and your rights. Please review this Privacy Policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Website or App or Services after any changes or revisions to this Privacy Policy will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Residential welcomes your questions or comments regarding this Statement of Privacy. If you believe that Residential has not adhered to this Statement, please contact Residential at:

Zip Brands LLC
5701 Lindero Canyon Road
Westlake Village, CA 91362

Email Address: privacy@residential.com

Effective as of July 1, 2019